Video KYC Solutions to Onboard customers & partners remotely
Connect onboarding seamlessly to your customer acquisition process
Manage your entire lead lifecycle from lead capture to onboarding in one single CRM
Paperless and Instant
Face Detection
Real-time Pan Verification
Geo-Location Capture + IP Check
Advance Forensic Check
Time-Bound Verification
Compliant
Application capture and distribution
Applications are captured through the website, landing pages, APIs, field sales teams, and banking relations, and distributed to the verification team based on pre-defined logic – regions, rep performance, agent availability, or on a round-robin basis.
Task creation and call initiation
Once the application is assigned and time and date are set, the prospect will receive a call link – the time for this is completely customizable according to your requirements. The prospect initiates the video call by clicking on the link.
Video KYC verification
During the call, the prospect holds up any of the approved documents in front of the camera. The agent takes a screenshot of the prospect as well as the document, followed by face matching. The person’s name and DOB are also captured from the document using OCR and matched with details provided by them.
Biometric eKYC verification
A customer OTP is generated at the point of verification which is then entered into the Leadsquared system. Once the OTP is confirmed, fingerprint biometrics are captured. The data is sent to your bank of choice for validation. Once the data is validated the bank will return the result as “verified” or ”not verified”.
Video KYC verification
During the call, the prospect holds up any of the approved documents in front of the camera. The agent takes a screenshot of the prospect as well as the document, followed by face matching. The person’s name and DOB are also captured from the document using OCR and matched with details provided by them.
Verification by agent and reviewer
The call is completed once the agent approves or disapproves, using a mix of face match results, the details captured by OCR, and his own judgment. A manager or reviewer reviews the call between the agent and prospect. Post-review, he can either accept the verification, ask the agent to repeat the video KYC process, or reject the prospect.
Verification completion
Once the reviewer has completed this the lead status is updated as verified or not verified. This is updated in the LeadSquared CRM and the lead can then be passed on to the next stage.
Get complete reports for your eKYC verification teams & processes
Get in-depth insights into your funnel, team performance and more
Video KYC Agent Dashboard
Funnel Team
Team Performance
30% faster loan disbursals
LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable.
Anuj Sachdev
VP – Product
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