Slide 18769 OverPice 1 3 of Discover a whole new generation customers LS Logo Slide 3110491 1 OverPice 2 lead pipeline When you are looking to automate your LS Logo Slide 1369 2 OverPice 3 When every new customer counts LS Logo Slide 17394 1 OverPice 4 More test drives means more sales LS Logo Slide 735 1 OverPice 5 Invest in your future clients LS Logo Slide 978 1 OverPice 6 Now you can count your chickens LS Logo before they hatch Slide OverPice 4 Let a LeadSquared LS Logo RocketIcon specialist give you a personal demo

Digitize your Collections CRM for faster Debt Recovery

Empower your teams to track and follow-up with account defaulters efficiently, predict debt recovery and enable faster collections of outstanding account balances.


How LeadSquared helps digitize your complete collections process

Right from borrower segmentation to debt recovery prediction and guided team actions

Borrower Management

Borrower Management

  • Seamless API Integration
  • Borrower Categorization
  • 360 Degree Borrower Profile
  • Borrower Communication
Recovery Pipeline Automation

Recovery Automation

  • Case Prioritization
  • Day Planning for Collections Agents
  • Automated Communication
  • Recovery Workflows for Collections
Advanced Analytics

Advanced Analytics

  • Default Customer Analysis
  • Progressive Collection Efficiency
  • State of Business
  • Performance Tracking

Complete borrowrers management and case prioritization

Get 360-degree view into your borrower profiles and manage defaulters accordingly

Automatically distribute borrowers to regions, teams and agents

Distribute loan defaulters automatically to your teams in different regions and to the respective collection’s agents based on any criteria you want – loan type, location, default amount, agent availability, agent performance, and more. You can even limit the number of leads getting assigned to an agent with capping logic.

Lead distribution for debt recovery collections CRM
Borrower categorization and collections strategy

Categorize borrowers & define collection strategies

Bucket your defaulters based on every important criterion – date past due, credit repayment history, the amount due, repayment intent, and more. You can define your collections strategy accordingly – for instance, defaulters with payment due of less than 50k can be connected via automated payment reminder emails, while borrowers with a large amount of debt would need to be called immediately.

Notify collections agents when they are assigned a borrower

Enable all your collections and call centre agents to stay on top of their work with automated notifications whenever a new borrower is assigned to them. You can do this via email, SMS, or any other communication channel. LeadSquared plans the collection agents’ complete workday accordingly.

Collections CRM for debt recovery field agent notifications
Collections CRM day planning

Plan the collection agents’ day completely

LeadSquared automatically plans your collections agents’ day completely, including collections meetings in order of priority, best routes to follow, goals for the day and more. Increase your team’s productivity by auto-identifying possible meetings in their proximity.

Automate communication to debtors based on their actions & stages

Segment your borrowers based on various factors – the kind of debt, amount due, repayment history, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.

Collections CRM for debt recovery borrower communication

Ensure all your teams are well-connected for smooth operations

Ensure all your teams

Call Centre

Intelligent call distribution to review loan defaulters and follow-up for Collection

Field Operations

Empower field agents to plan their customer visits and collection follow-ups

Support Team

Connect your support teams for updates on technical issues

Manage your complete call centre lifecycle

With advanced automation and guided actions

Collections CRM for call center lifecycle
Agent tracking collections CRM

Track the movement of your collection’s agents

As a manager, you can track all field force activities and ensure productivity. Your collections agents too can track all their current pending tasks on their mobile app. With the day planner and ‘nearby leads’ feature, he can optimise his time on the field.

Manage end-to-end field collections lifecycle

With advanced automation, guided actions and direct connect to fraud control teams

Lead distribution for debt recovery collections CRM

Get complete insights into your borrowers, agents, and collections

Borrower profiles, agent performance, collection funnels and more

Borrower profile Collections CRM for debt recovery

Borrower Profile

Collections CRM collections funnel

Collection Funnels

Collections CRM reports for debt recovery

Collections Performance

“Our DSAs are 55% more efficient than before”

LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable.

Anuj Sachdev x

Anuj Sachdev VP - Product

PJM, Ashoka University

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