How LeadSquared helps digitize your complete collections process
Right from borrower segmentation to debt recovery prediction and guided team actions
- Seamless API Integration
- Borrower Categorization
- 360 Degree Borrower Profile
- Borrower Communication
- Case Prioritization
- Day Planning for Collections Agents
- Automated Communication
- Recovery Workflows for Collections
- Default Customer Analysis
- Progressive Collection Efficiency
- State of Business
- Performance Tracking
Complete borrowrers management and case prioritization
Get 360-degree view into your borrower profiles and manage defaulters accordingly
Automatically distribute borrowers to regions, teams and agents
Distribute loan defaulters automatically to your teams in different regions and to the respective collection’s agents based on any criteria you want – loan type, location, default amount, agent availability, agent performance, and more. You can even limit the number of leads getting assigned to an agent with capping logic.
Categorize borrowers & define collection strategies
Bucket your defaulters based on every important criterion – date past due, credit repayment history, the amount due, repayment intent, and more. You can define your collections strategy accordingly – for instance, defaulters with payment due of less than 50k can be connected via automated payment reminder emails, while borrowers with a large amount of debt would need to be called immediately.
Notify collections agents when they are assigned a borrower
Enable all your collections and call centre agents to stay on top of their work with automated notifications whenever a new borrower is assigned to them. You can do this via email, SMS, or any other communication channel. LeadSquared plans the collection agents’ complete workday accordingly.
Plan the collection agents’ day completely
LeadSquared automatically plans your collections agents’ day completely, including collections meetings in order of priority, best routes to follow, goals for the day and more. Increase your team’s productivity by auto-identifying possible meetings in their proximity.
Automate communication to debtors based on their actions & stages
Segment your borrowers based on various factors – the kind of debt, amount due, repayment history, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.
Ensure all your teams are well-connected for smooth operations
Manage your complete call centre lifecycle
With advanced automation and guided actions
Track the movement of your collection’s agents
As a manager, you can track all field force activities and ensure productivity. Your collections agents too can track all their current pending tasks on their mobile app. With the day planner and ‘nearby leads’ feature, he can optimise his time on the field.
Manage end-to-end field collections lifecycle
With advanced automation, guided actions and direct connect to fraud control teams
Get complete insights into your borrowers, agents, and collections
Borrower profiles, agent performance, collection funnels and more
“Our DSAs are 55% more efficient than before”
LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable.
Anuj Sachdev VP - Product
PJM, Ashoka University
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