Collections CRM for Debt Recovery
How LeadSquared helps digitize your complete collections process
Right from borrower segmentation to debt recovery prediction and guided team actions
Borrower Management
- Seamless API Integration
- Borrower Categorization
- 360 Degree Borrower Profile
- Borrower Communication
Recovery Automation
- Case Prioritization
- Day Planning for Collections Agents
- Automated Communication
- Recovery Workflows for Collections
Advanced Analytics
- Default Customer Analysis
- Progressive Collection Efficiency
- State of Business
- Performance Tracking
Automate communication to debtors based on their actions & stages
Segment your borrowers based on various factors – the kind of debt, DPD, amount due, repayment history, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.
Ensure all your teams are well-connected for smooth operations
Call Center
Fraud Control
Field Operations
Support Team
Manage your complete call center lifecycle
With advanced automation and guided actions
Track the movement of your collections agents
As a manager, you can track all field force activities and ensure productivity. Your collections agents too can track all their current pending tasks on their mobile app. With the day planner and ‘nearby leads’ feature, he can optimise his time on the field.
Manage end-to-end field collections lifecycle
With advanced automation, guided actions and direct connect to fraud control teams
Get complete insights into your borrowers, agents and collections
Borrower profiles, agent performance, collection funnels and more
Borrower Profile
Collection Funnels
Collections Performance
30% faster loan disbursals than before
LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable.
Anuj Sachdev
VP – Product
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